88-96 Walmgate, York, YO1 9TL, United Kingdom

Tel: 01904 231 333

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Fax: 01904 231 334

Email: info@inyoryk.co.uk

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Our Travel Advisory Policy

InterContinental Hotels Group (IHG) understands that from time-to-time your booking may be affected by weather or natural disasters that are not planned. In such cases, we make every possible effort to keep you informed and to provide you with the level of service that you require so that you can manage your bookings and plan around these unforeseen circumstances. If a Travel Advisory exists, we will display details about the advisory, how your booking may be affected and the process for how to proceed with as little stress and inconvenience as possible.


CORONAVIRUS (COVID-19)


As a guest of IHG Hotels & Resorts we appreciate your loyalty and the trust you place in us as a travel partner. Recognizing the ongoing and increased uncertainty that coronavirus (COVID-19) is causing around the world, our highest priority is the health and wellbeing of our guests and employees. With that in mind we wanted to update you on the actions we have taken in response to the outbreak.


Cancellation policy & booking flexibly


We know that flexibility is what our guests are looking for right now. So, we are waiving cancellation fees for existing and new bookings at all IHG hotels globally for stays between March 9, 2020 and April 30, 2020.


This is in addition to existing cancellation policy measures we have in place, summarized below.


For any stay prior to March 9, 2020, existing measures mean that you will be able to change or cancel a valid booking reservation without financial penalty, if you are travelling to or from:


• Mainland China, Hong Kong SAR, Macau SAR and the Taiwan region for any stay between January 23, 2020 and March 9, 2020.

• Italy and South Korea for any stay between February 28, 2020 and March 9, 2020.


For bookings made through a travel agent or online booking platform (e.g. Booking.com, Expedia) please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.


Groups & Meetings bookings


We will work with customers to manage any changes needed on a case by case basis. Our hotels are actively supporting customers to address the needs of each group, including moving event dates to another time. Groups & Meetings can continue to apply our existing measures, enabling these clients to change or cancel a valid booking reservation without financial penalty, in:


• Mainland China, Hong Kong SAR, Macau SAR and the Taiwan region for any stay between January 23, 2020 and March 9, 2020.

• Italy and South Korea for any stay between February 28, 2020 and March 9, 2020.


Please contact the hotel directly to discuss further.


We continue to monitor the situation and will be keeping this policy under review.


For bookings beyond April 30, 2020 we want to remind you of the flexibility already built in to our rates and packages that allow our guests to amend travel plans as necessary. Our Best Flexible Rate allows our guests to change or cancel their reservation one to two days prior to arrival. Changing the date on any reservations through our Best Flexible Rate may result in different pricing, but there is no fee for making changes.


To inquire about any booking contact the hotel or our reservations team.


We hope this helps you to plan and book any future travel with confidence.


During your stay


Our number one priority is your health, safety and well-being. We are closely monitoring developments around the world and are in contact with global organizations including the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and relevant authorities for country-specific requirements, to ensure the actions we take are comprehensive and suitable.


All our hotels are required to adhere to comprehensive health and safety procedures including all local laws. In addition, we provide our hotels with best practices and guidelines and have supplemented these resources with additional COVID-19 cleanliness specific guidance, training and information consistent with our own high standards.


Please be aware that at this difficult time the normal hotel food offering is subject to change in order to mitigate any risk to our customers. Please feel free to speak to our hotel staff for daily information on this situation.


IHG Rewards Club status


We know that many of our IHG Rewards Club members are now thinking about how to manage their loyalty activity this year and we are committed to supporting our members to do that. Our members are our most loyal guests and we want to give each member more reasons to get away and stay with us – when the time is right for them.


With more constrained travel plans and a shorter time period during which members can earn Elite tier status, we are reducing the Elite membership criteria required (nights or points) this year by 25% or more:


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For our members in Greater China, click here for the latest information on IHG Reward Club status.


With this change our members can continue to earn Elite membership status this year and enjoy all the IHG® Rewards Club benefits this brings through 2020 and into 2021. This change will be reflected in member accounts in the coming weeks.


Our teams pride themselves on providing True Hospitality for everyone – a promise that guides us every day and is fundamental during times like this.


Thank you for the trust and support you have in us and we look forward to welcoming you to an IHG hotel soon.


Updated: 11 March 2020


Attention: IHG does not collect social security numbers from our guests. If you receive a call from an unfamiliar caller/phone number asking for your social security number and are directed to IHG in response to this call, it is fraudulent and not from IHG. Please report this fraud attempt to your local authorities.

HOTEL INDIGO YORK'S

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Our York Hotel's Chocolate Package

Indulge with our boutique hotel in York and enjoy two nights accommodation, a delicious three-course dinner for two in our No. 88 Walmgate restaurant on the first night... MORE

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Indigo York Hotel Package

The two-night package at our hotel in York includes two nights accommodation in one of our fresh, modern rooms, a three-course dinner for two and.. MORE

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Hotel Indigo York Reviews

Sarah,

Lincoln

A lovely hotel within walking distance to the centre of York. Very friendly, helpful staff on reception, bar area and dining room. The rooms were immaculately clean and well presented. The bed was absolutely huge and was extremely comfortable. The hotel has a modern, funky feel to it and was very welcoming. The breakfast was superb . Would definitely stay here again.


John,

Southport

<p>Conveniently positioned within easy walking distance of the city and Minster. This was our third visit so obviously we’re fans. That said although the previous visits were excellent this time the stay was even better. On check in we were given a complimentary upgrade to a superior room as IHG elite members. The room was spacious, clean and well furnished. Large TV. Massive comfortable bed with high quality bedding. Complimentary snacks with fresh milk and the bonus of a Nespresso coffee machine complete with six “pods”. Decent sized bathroom which was clean and well stocked with quality toiletries. Breakfast on both mornings was excellent. Wide choice of hot and cold items. Plenty of quality juices and smoothies. Service excellent even when busy nothing seems rushed. Very highly recommended.</p>


Christine,

London

Excellent hotel. Rooms very nice and extremely clean and quiet. Friendly staff both at reception and restaurant. Breakfast had fantastic choice. Location was really good lots of nice bars and restaurants just minutes away. Short walk to the Shambles and they offered parking just 2 minutes away for a small daily charge. Would definitely stay again. 5 Stars.


Julie,

Perth, Australia

We have found that it’s the little things that make a huge difference when you’re travelling. They’ve nailed the little things here! You’re always warmly greeted when you pass reception. Comfortable bed, soft towels, immaculate room and free chocolate in the fridge! Breakfast is delicious and finally a coffee I enjoyed. Location is fabulous and parking was easy. Well done to the Team at Hotel Indigo.


Carol,

Norwich

We stayed at the Indigo for my birthday recently. It was very modern with quirky room features. The breakfast was world class - such a great variety of treats, including a good selection of gluten and dairy free food. The staff were very helpful and attentive.


Mark,

Milton Keynes

Stayed for 2 nights, very good quality modern hotel with good sized rooms and breakfast. Cold buffet and hot food freshly cooked to order . Great location within a 5/10 minute walk of York center. Would highly recommend.


Ian,

Bandbury

<p>My partner, daughter and I stayed for 3 nights on a city break in April 2018. The room was great, Fresh milk in the complimentary mini fridge, fantastic big bed, really really clean, excellent room service and thick black out curtains. The service was excellent from all the staff at all times - reception staff were helpful and friendly, nothing was too much trouble. The breakfast was also fantastic, so much choice on offer and again, nothing was too much trouble. The hotel is really well located for the city. It was excellent value for money and we would definitely stay there again. Absolutely 10/10 all round.</p>


Brian,

South Ayrshire

This is a nice hotel in a quiet area of York, but still within easy walking distance of the city centre / shambles walls etc. Lovely continental breakfast and a quiet bar area. Ideal if you want a bit of peace in a busy city.


Susan,

London

Stayed one night in this hotel ,was very impressed. A warm welcome on arrival from the receptionist and the room was ready ahead of check in time. The room was lovely, very luxurious with lots of nice touche. Biscuits, chocolate and drinks in fridge. Very close to main town and York Minster. Had a lovely evening meal in the hotel restaurant, very reasonable priced and a nice breakfast in the morning before leaving. Would definitely stay here again.


Poppy,

Letchworth

Lovely hotel close to York centre and near all the main sites. Within 5 minutes walk to the Shambles. Excellent staff and facilities. On arrival complimentary mini treats in room due to it being my Birthday. Complimentary water and chocolate and biscuits in room together with tea making facilities. Made the 2 night stay in York most enjoyable. Would definitely stay there again and recommend.


Dale,

Greater Manchester

We had a very pleasant stay on a Saturday night when visiting York. The hotel is only a few minutes walk from the Shambles and central York area. The staff were all good and friendly with good check in service and also in the bar. The breakfast choice and service was also very good. The room and the hotel was decorated very well. We stay here again if staying in York.

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