88-96 Walmgate, York, YO1 9TL, United Kingdom
Tel: 01904 231 333
Fax: 01904 231 334
About this policy
Splendid Hospitality Group is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
Who are we?
Splendid Hospitality Group LLP and Supreme Hotels LLP (together “Splendid Hospitality Group”) is one of the UK’s fastest growing independently owned hotel groups.
Our registered address is 2 Regal Way, Watford, WD24 4YJ.
How do we collect information from you?
Where your stay is within a hotel operated under a franchise agreement with a hotel brand, your data will also be collected by the hotel brand e.g InterContinental Hotels, Hilton, Accor.
Data is collected during the booking process either via a brand booking engine or independent third party booking engine provider such as Booking Button or ihotelier.
We collect information from you:
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking. We will collect this information, so we can fulfil your booking request.
When you make a booking:
Splendid Hospitality Group collects information such as:
When you access our wifi:
When you access our complimentary wifi Splendid Hospitality Group will not need to take or retain any personal email data from you.
If you use our website, we may receive your generic location (such as city or neighbourhood). We will not take or use your IP address when you visit our independent web-sites.
You may submit your CV if you’re interested in working for us to firstname.lastname@example.org
This information may include:
We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records or you wish to update us on any of your personal information at email@example.com.
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, check you into a hotel, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For example, service providers (e.g. ResDiary for the provision of online bookings), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
How and where do we store data?
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at firstname.lastname@example.org.
You have a right to request a copy of the personal information that Splendid Hospitality Group holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: email at email@example.com.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.
Use of ‘cookies’
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What happens if our business changes hands?
In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
Changes to this statement
We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.
We have just had a super stay here celebrating our 10th wedding anniversary. The location was ideal for us only a short walk to the restaurants, bars and shops and the car park only 2 minutes walk away. The rooms are amazing very comfortable and clean. There were some complimentary nibbles in our room when we arrived which were amazing and greatly appreciated and made our stay even more special.
A lovely hotel within walking distance to the centre of York. Very friendly, helpful staff on reception, bar area and dining room. The rooms were immaculately clean and well presented. The bed was absolutely huge and was extremely comfortable. The hotel has a modern, funky feel to it and was very welcoming. The breakfast was superb . Would definitely stay here again.
<p>Conveniently positioned within easy walking distance of the city and Minster. This was our third visit so obviously we’re fans. That said although the previous visits were excellent this time the stay was even better. On check in we were given a complimentary upgrade to a superior room as IHG elite members. The room was spacious, clean and well furnished. Large TV. Massive comfortable bed with high quality bedding. Complimentary snacks with fresh milk and the bonus of a Nespresso coffee machine complete with six “pods”. Decent sized bathroom which was clean and well stocked with quality toiletries. Breakfast on both mornings was excellent. Wide choice of hot and cold items. Plenty of quality juices and smoothies. Service excellent even when busy nothing seems rushed. Very highly recommended.</p>
Excellent hotel. Rooms very nice and extremely clean and quiet. Friendly staff both at reception and restaurant. Breakfast had fantastic choice. Location was really good lots of nice bars and restaurants just minutes away. Short walk to the Shambles and they offered parking just 2 minutes away for a small daily charge. Would definitely stay again. 5 Stars.
We have found that it’s the little things that make a huge difference when you’re travelling. They’ve nailed the little things here! You’re always warmly greeted when you pass reception. Comfortable bed, soft towels, immaculate room and free chocolate in the fridge! Breakfast is delicious and finally a coffee I enjoyed. Location is fabulous and parking was easy. Well done to the Team at Hotel Indigo.
We stayed at the Indigo for my birthday recently. It was very modern with quirky room features. The breakfast was world class - such a great variety of treats, including a good selection of gluten and dairy free food. The staff were very helpful and attentive.
Stayed for 2 nights, very good quality modern hotel with good sized rooms and breakfast. Cold buffet and hot food freshly cooked to order . Great location within a 5/10 minute walk of York center. Would highly recommend.
<p>My partner, daughter and I stayed for 3 nights on a city break in April 2018. The room was great, Fresh milk in the complimentary mini fridge, fantastic big bed, really really clean, excellent room service and thick black out curtains. The service was excellent from all the staff at all times - reception staff were helpful and friendly, nothing was too much trouble. The breakfast was also fantastic, so much choice on offer and again, nothing was too much trouble. The hotel is really well located for the city. It was excellent value for money and we would definitely stay there again. Absolutely 10/10 all round.</p>
This is a nice hotel in a quiet area of York, but still within easy walking distance of the city centre / shambles walls etc. Lovely continental breakfast and a quiet bar area. Ideal if you want a bit of peace in a busy city.
Stayed one night in this hotel ,was very impressed. A warm welcome on arrival from the receptionist and the room was ready ahead of check in time. The room was lovely, very luxurious with lots of nice touche. Biscuits, chocolate and drinks in fridge. Very close to main town and York Minster. Had a lovely evening meal in the hotel restaurant, very reasonable priced and a nice breakfast in the morning before leaving. Would definitely stay here again.
Lovely hotel close to York centre and near all the main sites. Within 5 minutes walk to the Shambles. Excellent staff and facilities. On arrival complimentary mini treats in room due to it being my Birthday. Complimentary water and chocolate and biscuits in room together with tea making facilities. Made the 2 night stay in York most enjoyable. Would definitely stay there again and recommend.
We had a very pleasant stay on a Saturday night when visiting York. The hotel is only a few minutes walk from the Shambles and central York area. The staff were all good and friendly with good check in service and also in the bar. The breakfast choice and service was also very good. The room and the hotel was decorated very well. We stay here again if staying in York.